Refund and Returns Policy for The Official Yeye (theofficialyeye.com)
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required to complete your return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund request has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card company—it may take some time before your refund is officially posted.
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Contact your bank, as there is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, please contact us at info@theofficialyeye.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send an email to info@theofficialyeye.com and email us at info@theofficialyeye.com to receive the return address for mailing your item.
Shipping Returns
To return your product, the address will be provided via email after your return request is approved. Please ensure you contact us at info@theofficialyeye.com for further details.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For questions related to refunds and returns, contact us at info@theofficialyeye.com.